Abstract Category: Practice Innovation / Performance Improvement (PI)
Purpose: To improve patient satisfaction related to discharge overall score on Press Ganey Survey for medical surgical/telemetry unit.
Methods: Development of a discharge checklist. Education of the staff regarding the checklist. Implementation of the discharge checklist designed to be used during admission and during the patient's stay in the hospital. Checklist consisted of information of primary attending and consultants for patient's specific case, the need of outpatient services, vaccines status, and possible time of discharge. Purpose of checklist was for patient education and awareness of discharge process.
Findings: In the two months prior to the checklist implementation the average Press Ganey patient satisfaction mean score was 77.1. In the four months post intervention of checklist implementation the average Press Ganey patient satisfaction mean score was 87.2.
Discussion: With the implementation of a discharge checklist and education of nursing staff the patient satisfaction score related to discharge overall increased.
Implications for Practice: The use of a discharge checklist helps patients understand the discharge process thereby improving their satisfaction with discharge overall.
2018 West Kendall Baptist Hospital Scholarly Showcase
De Los Santos, Itzel and Paz, Nicole, "Use of a Discharge Checklist to Improve Patient Satisfaction" (2018). All Publications. 2741.
Available to all.